Know your rights as a telecom consumer
Understanding telecom contracts and digital security can be complex. This practical toolkit provides clear guidance to help you make informed decisions and use services with confidence.
Explore the cards
You can also request a physical box in the following partner communes:
- Betzdorf
- Dalheim
- Dudelange
- Erpeldange
- Ettelbruck
- Kayl
- Kiichpelt
- Rambrouch
- Roeser
- Saeul
- Useldange
- Weiler-la-Tour
- Wiltz
- Wincrange
If you are in Luxembourg City, you can request your box at ILR – Institut Luxembourgeois de Régulation, 17, rue du Fossé, L-1536 Luxembourg.
Project overview
YourConnectivity Box is a free tool designed to help everyone in Luxembourg navigate telecom and digital services. Co-created with 15+ partner organisations, this practical resource covers choosing a phone network, understanding contracts, spotting scams, protecting personal data and more.
Available as a physical deck of 40 cards plus glossary cards in Luxembourgish, French, and English, or digitally via the link above, it empowers users with the clarity and confidence to ask better questions and find help when needed.
Target audience
Citizens
YourConnectivity Box empowers citizens to navigate telecom and digital services with clarity and confidence. It provides practical guidance on choosing providers, understanding contracts, spotting scams, and protecting personal data, helping users make informed decisions.
Collaboration on this project
YourConnectivity Box
Understanding telecom contracts and digital security can be complex. This practical toolkit provides clear guidance to help you protect your consumer rights and make informed decisions with confidence.