First Symposium on Consumer Protection and Awareness in the Telecommunication Sector

📅 Date: 28 April 2025
📍 Location: Casino Luxembourg – 41 rue Notre-Dame, L-2240 Luxembourg
🕘 Time: 09:00 – 13:30
🗣️ Please note: The event will be held in French.

About the Event

Organised by MyConnectivity, this half-day event brings together experts, institutions, and engaged citizens to discuss consumer protection and awareness in the telecommunication sector.

Through a series of short presentations and a panel discussion, participants will gain insights into the current consumer landscape in Luxembourg and explore challenges, tools, and actions that can help create a more transparent and inclusive digital environment.

Agenda

● 09:00 – 09:30 | Registration and Coffee

● 09:30 – 09:35 | Welcome word – Patrick CHAUSSY, President of the Board of Directors, MyConnectivity G.I.E.

● 09:35 – 09:40 | Opening Remarks – Marc FISCHER, First Government Advisor, Directorate for Consumer Protection.

● 09:40 – 10:15 | “Key EU Rules for Consumer Protection in the Telecommunications Sector” – Laurence NIVOT, Cullen International.

● 10:15 – 10:30 | “Consumer Challenges in Telecommunications – Cases Frequently Submitted to the ULC” – Aline ROSENBAUM, Director, Luxembourg Consumer Union.

● 10:30 – 10:45 | Presentation of the National Campaign Against Online Fraud – Pascal STEICHEN, CEO, Luxembourg House of Cybersecurity.

● 10:45 – 11:00 | Tools and Services: SmartCompare, CheckMyNet and MyILR – Luc TAPELLA, Director, Institut Luxembourgeois de Régulation.

● 11:00 – 11:15 | Coffee Break

● 11:15 – 12:00 | Panel Discussion: Key Questions and Challenges for Consumers, with:

⇒ Aline ROSENBAUM, Director, Union Luxembourgeoise des Consommateurs

⇒ Thomas SEGRETAIN, Director, European Consumer Centre

⇒ Claude FELLENS, Consumer Mediator, National service of the Mediator of consumption

⇒ Luc TAPELLA, Director, Institut Luxembourgeois de Régulation

● 12:00 – 13:30 | Lunch and Networking

Registration

This event is free of charge, but seats are limited.
Please use the form below to secure your spot: